Contact : (800) 632-4600
We’re looking for a solutions driven and customer focused Collector to join our team. To minimize losses to the Credit Union by recommending and/or taking appropriate collection action on delinquent loans, Visa accounts, negative share and previously charged-off accounts in a timely and efficient manner.  To maintain a high service quality to the Credit Union’s membership.

Here’s what you can expect day-to-day:

  • Analyze member’s financial situations and offer best solutions through phone, email, and or written correspondence. 
  • Maintain high call volumes, follow collection performance standards, and strategize the best course of action to collect monies.
  • Perform account maintenance or updates, investigate and resolve discrepancies.
  • Work as a team member and collaborate with peers and outside agencies, such as law enforcement, attorneys, peer collectors, repossession agencies and similar to minimize outstanding accounts. 
  • Receive coaching and feedback to help you grow and progress in your career.
  • Monday through Friday 8am to 5pm schedule.

What you’ll bring to the position:

  • High School Diploma or equivalent.
  • The desire and ability to learn new things.
  • Great energy interpersonal skills.
  • Two+ years of consumer credit and collections experience in a financial institution.
  • Proven experience with MS Office Suite.
  • Excellent verbal and written communication skills.
  • Apt in negotiating, persuading, and compassionate.
  • Strong knowledge of repossession processes and compliance.

Compensation and Benefits

  • Excellent compensation
  • Compensation based on education and experience
  • Fully paid health insurance premiums
  • Quality medical, dental and vision care coverage
  • 401(k) retirement plan with matching employer contributions
  • Strong commitment to investing in your career and educational advancement by offering up to 100% tuition reimbursement for approved courses.
  • Bi-Annual Profit-Sharing Incentive Plan
  • Employee Referral Bonuses
  • Generous paid time off and paid holidays
  • Flexible spending accounts
  • Short and long-term disability coverage
  • Life and AD&D insurance
  • Provident membership
  • Rate discount on home and auto loans
  • In-house training
  • And much more!

Join us at Provident Credit Union as a Personal Account Advisor. Discover new challenges in a rewarding atmosphere that helps you grow professionally.

To Apply: